Privacy Policy

At Obour Tour (obourtour.com), we are committed to the highest standards of privacy protection for our visitors and users. This transparent policy outlines how we collect, use, share, and protect the personal information and data you provide us when using our website or availing our services.

1. The information we collect

We collect only the necessary data to provide the requested services and secure your account. This includes:

• Basic personal data: Full name, phone number, and email.
• Traveller and passport data: When booking flight tickets or requesting security clearances, we collect (full passport details: name in English as per passport, date of birth, gender, passport number, issue and expiry dates, and nationality).
• Flight details: Travel destinations, dates, and seat and baggage preferences.
• Payment data and financial transactions All payments are processed and fully encrypted via a secure and internationally certified online payment gateway (such as StripeWe We do not store Your credit card details or PIN numbers are not stored on our website's servers; instead, they are handled directly by the payment service provider in accordance with PCI-DSS international security standards.

2. How to Use the Information

We use your personal information for the following purposes:

• Processing and completing flight bookings, issuing e-tickets, and confirming tourism services.
• To contact you to send booking details, flight tickets, or any urgent updates regarding your trip (such as cancellations or changes to flight times).
• Identity verification and fraud prevention and financial dispute resolution to protect your account and protect the platform.
• Compliance with legal and regulatory requirements issued by international aviation bodies and financial entities.

3. Sharing data with third parties

We do not sell, trade, or rent your personal data to any marketing entities. However, to legally and correctly complete your bookings, we share data with the following parties only:

• Airlines and Flight API providers Passenger and passport data is sent to the operating airlines and Global Distribution Systems (GDS) for ticketing and boarding passes.
• Electronic payment gateways (Stripe): Transaction and contact data are shared to verify the cardholder’s identity and prevent fraud and hacking.
• Government and official bodies We only share documents and data with competent and relevant authorities if it is a mandatory requirement for completing the service you have requested (such as obtaining security clearances or international licences).

4. International data transfer

Given the nature of international travel services, booking flight tickets may require the transfer and storage of your personal data on servers located outside your country of residence (with international airlines or global reservation systems). By using our services, you consent to this transfer, which is necessary to complete the service.

5. Information Security and Protection

We implement advanced technical and organisational security measures (such as SSL/TLS encryption) to protect your data from unauthorised access, loss, or alteration. We also commit to retaining your data only for the period necessary to provide services or to comply with legal and tax obligations.

6. Cookies

Our website uses cookies to improve your browsing experience, save your preferences, and analyse site traffic to offer a faster and more efficient service. You can manage or disable cookies through your browser settings.

7. Your Legal Rights

Under data protection laws, you have the right at any time to:

• Request to access the personal data we hold about you.
• To amend or correct any inaccurate data (unless the flight ticket has already been issued, in which case it is subject to amendment according to airline regulations).
• We have received your request to delete your data from our systems, unless there are legal or contractual reasons preventing it from doing so.

8. Changes to the Privacy Policy

We reserve the right to update this policy periodically to comply with legal updates in the aviation and electronic payments sectors. Any amendments will be published directly on this page, with the effective date updated.

9. Contact us

If you have any questions or concerns about how your data is being handled, you can contact our Data Protection Officers via:

• Telephone: 00201288842736
• WhatsApp Click here to contact via WhatsApp
• Email: info@obourtour.com